WAREHOUSE OPERATIONS MANAGER - Smart SP Vietnam Co., Ltd

Key Responsibilities

Directly organize, supervise, and manage daily on-site operations.
Ensure adequate staffing, compliance with work procedures, and achievement of required productivity, quality, schedule, and safety standards.

Receive production plans, work requirements, and operating schedules from customers and the Project Manager.
Communicate and implement work plans to Team Leaders, Group Leaders, and workers.
Arrange personnel by area, process, position, and shift according to actual operational needs.
Check staffing levels at the beginning of each shift and promptly arrange replacements or additional manpower in case of absenteeism.
Monitor work progress throughout each shift to ensure required output and deadlines are met.
Ensure proper and complete handover between shifts.

Directly manage Team Leaders, Group Leaders, and workers within the assigned scope.
Monitor daily attendance, leave, resignations, overtime, and personnel fluctuations.
Check and confirm attendance records and consolidate personnel data in accordance with company regulations.
Communicate company policies, work procedures, quality requirements, and safety regulations to workers.
Monitor probation periods, work performance, and employee suitability.
Evaluate work performance and recommend training, transfers, recognition, disciplinary action, or replacement when necessary.
Receive employee feedback and coordinate the handling of issues within the scope of authority.

Monitor output, productivity, and work quality by shift, area, or worker group.
Ensure compliance with work procedures and customer work instructions.
Identify errors, delays, or risks of failing to meet targets and take timely corrective actions.
Coordinate with customers to verify cases involving errors, damage, procedural violations, or quality issues.
Analyze root causes and propose measures to improve productivity, quality, and workforce allocation.
Monitor the implementation of corrective actions following incidents or customer complaints.

Monitor compliance with company regulations, uniforms, personal protective equipment (PPE), and workplace safety requirements.
Coordinate with HSE to provide safety guidance, reminders, and training for workers.
Inspect working conditions before and during shifts and promptly report potential safety hazards.
Prepare records and reports on violations of company regulations, discipline, or occupational safety requirements.
Coordinate the handling of occupational accidents, operational incidents, and emergency situations in accordance with established procedures.
Maintain order, discipline, and professional conduct at the workplace.

Act as the on-site operations focal point and coordinate with the customer’s relevant departments.
Coordinate with Recruitment, Human Resources, Accounting, and other relevant departments to resolve project-related issues.
Immediately report to the Project Manager in cases of manpower shortages, mass resignations, delays, quality issues, or safety incidents.
Prepare daily/weekly/monthly reports on manpower, attendance, output, productivity, quality, and operational issues.
Propose additional recruitment needs, backup manpower, training requirements, or adjustments to workforce allocation plans.
Perform other duties as assigned by the Project Manager and management.

Bachelor’s/College degree or higher; preferably in Logistics, Industrial Management, Human Resources Management, or a related field.
At least 2 years of experience in supervision or operations management in warehouses, factories, manufacturing, logistics, or manpower outsourcing projects.
Chinese proficiency: HSK 5 or above.
Experience managing general workers and organizing shift-based operations.
Strong ability to arrange manpower and control attendance, productivity, and labor discipline.
Good coordination, communication, and on-site problem-solving skills.
Proficient in Excel and basic office applications.
Willing to work shifts, overtime, or handle work outside normal working hours when required by project operations.
Proactive, decisive, responsible, and able to work under pressure.

Salary: VND 30 – 40 million gross/month
Full Social Insurance (SI), Health Insurance (HI), and Accident Insurance in accordance with regulations.
Holiday & Tet bonuses, 13th-month salary, and seniority bonus.
Domestic and overseas company trips.
Training and career development opportunities in a professional and dynamic working environment.